Frequently Asked Questions
Frequently Asked Questions - FAQ
What items might be found at The Surplus Center?
CDs, DVDs & Blu-rays
Flat Screen TVs
Framed Art & Collectibles
Games & Toys
Home and Holiday Decor
Jewelry & Accessories
Shoes & Boots
What items are not found at, or accepted by, The Surplus Center?
Gas Lawn Mowers
Hazardous Materials (inks, dies, chemicals, toner cartridges, explosive materials, acids, asbestos materials, etc.)
Syringes & Needles
TV’s older than 2005 (Tube)
How often is the Surplus Center open for public purchases?
The Surplus Center will conduct sales open to the general public every Wednesday and Thursday from 1:30pm until 4:00pm.
What are terms of sale?
All sales are final and products are sold on an “AS IS” basis with no warranty or guarantee. There are no returns or refunds. Payment may be made via credit card only.
What is the location and contact information for the Surplus Center?
The Surplus Center is located on the UNLV campus at 4505 S. Maryland Parkway, Las Vegas, NV 89154-1044, in the Thunder Warehouse.
You can click on the link to view the location of the Surplus Center on the campus map. http://www.unlv.edu/maps/campus/TWH
How do I contact Customer Service?
Please direct all customer service questions (e.g., suggestions, feedback, or information about in-stock items) to: firstname.lastname@example.org (702) 895-5384
Can I hold an item via phone or email?
No items will be held for online purchase at a later date and all purchases from our sales floor must be done in person on the day of the public sale.
If I purchase an oversized item from the Surplus Center can I arrange for delivery?
All items are sold for pick-up by customers only, there is no shipping/delivery available.
How is the pricing of the surplus items determined?
Prices are determined by surplus staff who identify comparables in our database and on the Internet. We develop expertise through active investigation, competitive strategies and fair market valuation.
What type of payment is accepted for items that are purchased?
The following credit cards are the only acceptable forms of payment: Visa, MasterCard, American Express, Discover.
If I make a purchase from the Surplus Center can it be returned?
Items purchased are non-refundable and non-returnable. All items are offered for sale on an “as-is” basis with no guarantee or warranty. All sales are final.
What is done with the profits from the sale of my donated items?
The revenue received through the sale of your donated goods is used within the university system to enhance the student experience.
How long do I have to pick up my purchase?
You must take possession of your purchase within 3 business days.